Shipping policy

Welcome to Crown Street Roasting Company, your trusted café and coffee bean roasting company located in downtown Jamestown, New York. We value our wholesale customers and strive to provide the best service possible. Please review our shipping policy below:

#### Shipping Policy for Wholesale Customers

1. **Shipping Locations**:

   - We ship our products to wholesale customers within the United States from our location in Jamestown, New York.

2. **Order Processing**:

   - Orders are processed within 2-3 business days.

   - Orders placed on weekends or holidays will be processed on the next business day.

3. **Shipping Methods**:

   - We offer standard shipping and expedited shipping options.

   - Shipping costs are calculated based on the size and weight of the order, as well as the destination.

4. **Delivery Times**:

   - Standard shipping: 5-7 business days.

   - Expedited shipping: 2-3 business days.

5. **Shipping Confirmation and Order Tracking**:

   - Once your order is shipped, you will receive a shipping confirmation email with tracking information.

   - You can track your order using the tracking number provided in the email.

6. **Shipping Charges**:

   - Shipping charges will be added to your invoice and are based on the total weight and dimensions of the shipment.

7. **Damaged or Lost Shipments**:

   - If your shipment arrives damaged or is lost in transit, please contact us immediately at info@crownstreetroasting.com.

   - We will work with the shipping carrier to resolve the issue and ensure you receive your order in good condition.

8. **International Shipping**:

   - At this time, we do not offer international shipping for wholesale orders.

9. **Customer Support**:

   - For any questions or concerns regarding your wholesale order, please contact us at info@crownstreetroasting.com or visit our website at crownstreetroastingcompany.com.